<aside> 💡 This article will outline why your videos are not appearing and how to fix the issue

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1. Why is This Happening?

At Gander, we constantly monitor how videos are performing. In order to do this, we segment 5% traffic to a control group. The users in this control group do not see a video.

This is done randomly, so there is a good chance that your user id of your mobile device falls in this control group

2. How can I see the video if I belong to a control group?

If you can provide us with your user id, we can add you to the treatment group and you will be able to see the video. Because this is on mobile, you have to pair your phone with your laptop. Please find the instructions to do so HERE.

3. How to start seeing your videos

• Click on the page from your desktopRight-click any part of a webpage and click Inspect > Inspect ElementSelect the "Application" tab at the topUnder "Storage" click "Local Storage" and select the URL that corresponds to your websiteFind klara-session-id and copy the value
• Please email [email protected] the klara-session-id value and we will move you to the 95% of users who see the video

<aside> 💡 If you have any issues or questions, please reach out to us at [email protected], as we are happy to help 😊

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